Terms of service

WEBSITE USE

You agree to use the NYC Leather Jackets website only for lawful purposes.

You must not:

• Misuse the website
• Submit false or misleading information
• Attempt unauthorized access
• Interfere with website security
• Copy website content without permission
• Use the website for fraudulent activity
• Place orders using incorrect or unauthorized payment details

PRODUCT INFORMATION

NYC Leather Jackets aims to provide accurate product information, including product names, images, descriptions, colors, materials, sizes, and pricing.

However, product images may appear slightly different due to lighting, screen settings, leather texture, natural leather variation, photography, or production differences.

Real leather may show natural grain, markings, texture differences, or shade variation. These natural features are not treated as defects.

PRICING AND AVAILABILITY

Product prices, discounts, offers, and availability may change without notice.

Placing a product in cart does not reserve the product or confirm the price until checkout and payment are completed.

NYC Leather Jackets may cancel or review an order due to:

• Payment issue
• Pricing error
• Product availability issue
• Address issue
• Suspected fraud
• Courier serviceability issue
• Product condition issue
• Policy violation
• Order information mismatch

If an order is cancelled by NYC Leather Jackets after payment, an eligible refund will be processed.

ORDER ACCEPTANCE

Order placement does not automatically mean the order has been accepted.

Orders are accepted after payment confirmation, order review, product availability check, and processing approval.

NYC Leather Jackets reserves the right to accept, reject, cancel, or review orders where required.

PROCESSING AND PRODUCTION

Orders are usually processed and prepared within 1 to 2 business days after order confirmation.

Processing may include order review, production preparation, quality checking, packing, and shipping coordination.

Processing may take longer during sale periods, festive load, high order volume, payment verification, address verification, product checks, or courier delays.

PAYMENT

Available payment methods will be shown at checkout.

Customers are responsible for entering accurate billing, shipping, contact, and payment details.

NYC Leather Jackets is not responsible for delays caused by banks, payment gateways, card providers, wallets, or third-party payment systems.

SHIPPING

NYC Leather Jackets offers free shipping to customers in the United States, Canada, and the United Kingdom.

Courier partners may include DHL, FedEx, USPS, UPS, or another suitable courier partner based on destination country, availability, and serviceability.

Delivery timelines are estimates and may vary due to courier delays, customs clearance, festive load, weather, holidays, serviceability, or incorrect customer information.

CUSTOMS, DUTIES, AND IMPORT CHARGES

NYC Leather Jackets is responsible for customs duties, import taxes, or related destination charges for orders where we have agreed to cover these charges.

If a customer pays customs duties or import charges, they should share valid proof with NYC Leather Jackets for review.

Once verified, any approved reimbursement will be processed within 5 to 10 business days.

If a customer pays customs duties or import charges in any scenario, they should share valid proof with NYC Leather Jackets for review.

After verification, the eligible amount will be reimbursed within 5 to 10 business days.

RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are handled according to our Refund Policy.

Returns, exchanges, and refunds are handled according to our Refund Policy.

Customers must start eligible return, exchange, size issue, wrong product, damaged product, defective product, missing item, or tampered parcel requests through the NYC Leather Jackets Returns Portal within 72 hours after delivery, in accordance with our Refund Policy.

Customers should not ship any product back without written approval.

Customers should not ship any product back without written approval.

SIZE ISSUE CASES

If a jacket does not fit properly, customers must submit a request through the NYC Leather Jackets Returns Portal within 72 hours after delivery.

For approved size issue cases, customers may choose:

• Replacement size for USD $69.
• 110% Store Credit, subject to the Refund Policy.

For approved size issue cases, customers may choose a replacement size jacket for USD $70 or equivalent local currency, or an eligible refund with an additional 10% store credit, subject to approval and product condition.

FLASH SALE ITEMS

Flash sale, clearance, discounted, or final sale products may be final sale unless a wrong, damaged, defective, or tampered product case is approved by NYC Leather Jackets.

Please review the Flash Sale Policy before placing a flash sale order.

INTELLECTUAL PROPERTY

All website content, including text, images, graphics, logos, product descriptions, banners, and design elements, belongs to NYC Leather Jackets or its content providers.

You may not copy, reproduce, distribute, or use website content without written permission.

LIMITATION OF LIABILITY

NYC Leather Jackets will not be responsible for indirect, incidental, or consequential losses caused by website use, delivery delays, incorrect customer information, courier delays, customs delays, payment provider delays, product misuse, or failure to follow care guidance.

CHANGES TO TERMS

NYC Leather Jackets may update these Terms of Service from time to time. The updated version will be posted on this page.