REFUND / RETURN
Downright customer satisfaction is our foremost priority. Hence our return policy is set for 30 days of delivery. You can either return or exchange within 30 days of delivery for a complete Refund or Exchange.
Once the order is placed, an email confirmation will be sent for the order, along with the sizes of the leather jacket. The size has to be confirmed within 24 hours. When the size is confirmed by the customer, the jacket is made according to the size. If we do not get any confirmation from customer, we proceed with the ordered size. Please note: We do not keep stock jackets. All the jackets, whether made to measure or default sizes, are made after the order is placed. To avoid issues in the sizing of the jacket, kindly check the size chart and the video tutorial on how to measure yourself.
If you are not sure on how to measure your size click on this link for Video Guide on: How to Measure Full Body for a Leather Jacket?
The customer is eligible for refund/return, in the events below'
The customer not eligible for refund/return, in the events below'
As soon as we receive and examine your return (generally within 72 hours of receipt), your exchange order will be processed and we will send you the item within next 15 business days. Refund will be sent out within 7 business days and you will get a confirmation email stating that your return is completed. Refunds will be made with the actual mode of payment and will require 10 to 45 days to be processed depending on the issuing bank of the credit card.
Tailored or other personalized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, the shipping charges to send the item back to us will have to be paid by the customers.
When order is placed by you, our Executive inquires for your body measurement. Please go through our sizing guide to take your measurements. If you take your measurements aptly, there are no chances of there being an error with sizing.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to our New York warehouse and we provide a refund or exchange for one time only.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to our New York warehouse.
Bombino Express Worldwide Inc./Cloud/Abdullah
9702 101ST AVE, QUEENS OZONE PARK NY 11416, OZONE PARK, NY 11416-2522 US
Email ID: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.