Shipping Policy

Free Shipping

NYC Leather Jackets offers free shipping to customers in the United States, Canada, and the United Kingdom.

Shipping availability, courier service, delivery timelines, and checkout terms may vary depending on the customer’s shipping destination, courier serviceability, and order details.

Order Processing and Production Time

Once your order is placed successfully, our team begins reviewing the order details, product selection, size information, payment status, and shipping information.

Orders are usually processed and prepared within 1 to 2 business days after order confirmation.

Because NYC Leather Jackets prepares jackets after an order is placed, this time may include order review, production preparation, quality checking, and shipping coordination.

Processing may take longer during:

• High order volume
• Sale periods
• Festive load
• Public holidays
• Address verification
• Size confirmation
• Payment confirmation delay
• Product or quality checks before dispatch

Courier Partners

NYC Leather Jackets ships orders through trusted courier and logistics partners.

Depending on the destination country, courier availability, shipment type, and serviceability, we may use:

• DHL
• FedEx
• USPS
• UPS
• Another suitable courier partner where required

The courier used for your order may vary based on your shipping destination and the service available at the time of dispatch.

Delivery Time

Courier delivery time depends on the destination country, courier partner, customs clearance, and local delivery conditions.

Delivery timelines may vary due to:

• Courier serviceability
• Customs clearance
• Festive load
• High shipment volume
• Weather conditions
• Public holidays
• Local delivery restrictions
• Incorrect or incomplete address details
• Courier delays beyond our direct control

NYC Leather Jackets will support customers by checking the shipment status with the courier partner where required.

Order Tracking

Once your order is shipped, tracking details will be shared with you by email, SMS, or another available communication method based on the details provided at checkout.

Tracking may take up to 48 hours after shipping to become active or show movement in the courier system.

If tracking does not update immediately, it does not always mean the parcel has not moved.

Courier scans can sometimes take time to appear online.

Customs, Duties, and Import Charges

Customs duties, import taxes, or related destination charges are handled by NYC Leather Jackets.

If a customer is required to pay customs duties, import charges, or related destination charges in any scenario, the customer should contact NYC Leather Jackets and share valid proof for review.

To help us verify the case, please share:

• Order number
• Tracking number
• Courier invoice or payment request
• Payment receipt, if already paid
• Clear screenshot or document showing the customs or duty charge

After verification, NYC Leather Jackets will reimburse the eligible amount within 5 to 10 business days.

Address Changes

Please make sure your shipping address, phone number, email address, city, state, postal code, and country are correct before placing your order.

If you notice an incorrect address, contact NYC Leather Jackets as soon as possible at contact@nycleatherjackets.com.

Address updates may be possible before the order is shipped.

After the order has been shipped, an address change may still be attempted through the courier partner, but it is not guaranteed. Post-shipping address changes depend on courier policy, shipment status, destination country, and serviceability.

Any additional courier requirement or cost caused by an address change may be reviewed case by case.

Failed Delivery

Failed delivery is uncommon, but it may happen due to an incorrect address, unavailable customer, unreachable phone number, courier issue, customs delay, or destination serviceability issue.

If delivery fails, NYC Leather Jackets will help review the case and work with the courier partner to resolve the issue where possible.

Where the issue cannot be resolved, NYC Leather Jackets may offer a suitable solution, replacement, store credit, or refund where applicable and approved.

If delivery fails because of incorrect customer information, refusal of delivery, or repeated unavailability, the case will be reviewed before any refund, replacement, or reshipment is approved.

Damaged, Opened, or Tampered Parcel

If your parcel arrives damaged, opened, wet, crushed, leaking, tampered with, or in suspicious condition, please record a clear video before opening the package.

The video should clearly show:

• The sealed parcel before opening
• The shipping label or tracking details
• All sides of the outer package
• Any visible damage, opening marks, crushing, wetness, or tampering
• The opening process
• The product received inside the parcel
• The issue being reported, if visible

This video helps NYC Leather Jackets review the claim fairly with the courier partner and process eligible resolutions faster.

If the product inside is damaged, defective, wrong, missing, or affected by tampering, customers must email NYC Leather Jackets at contact@nycleatherjackets.com within 48 hours after delivery.