Reviews Policy

WHO CAN LEAVE A REVIEW

Customers who purchase from NYC Leather Jackets may be invited to leave a review after receiving their order. Reviews may be submitted through our website, review request emails, or other review tools used by NYC Leather Jackets.

By submitting a review, customers acknowledge that their review, rating, photographs (where supported), and first name or initials may be displayed publicly on the NYC Leather Jackets website or other official NYC Leather Jackets channels in accordance with our Privacy Policy. Personal contact information such as email addresses, phone numbers, or billing details will not be published as part of a customer review.

Reviews may relate to:

• Product quality
• Leather feel
• Fit
• Design
• Packaging
• Delivery experience
• Customer support
• Overall shopping experience

VERIFIED BUYER REVIEWS

Where possible, NYC Leather Jackets may mark reviews from customers who purchased the product as verified buyer reviews.

Verified buyer labels help customers understand that the review is connected to an actual purchase.

REVIEW MODERATION

NYC Leather Jackets may moderate reviews before publishing to keep the website useful, respectful, and safe for customers.

We may choose not to publish or may remove reviews that include:

• Content that infringes another person's intellectual property or privacy rights
• Content removed where required by applicable law
• Abusive language
• Hate speech
• Personal attacks
• Spam
• Fake or misleading claims
• Private information
• Competitor promotion
• Irrelevant content
• Content unrelated to the product or order experience
• Unsafe or harmful advice

NEGATIVE REVIEWS

NYC Leather Jackets does not remove a review only because it is negative.

A genuine negative review may remain published if it is respectful, relevant, and based on the customer's actual experience.

We believe honest feedback helps customers make better decisions and helps us improve.

INCENTIVIZED REVIEWS

If NYC Leather Jackets offers any reward, discount, or benefit in exchange for a review, we aim to disclose it clearly where required.

Customers should always share their honest experience. Incentives are never provided in exchange for a positive review only. Customers are encouraged to share their honest experience whether it is positive, neutral, or negative.