Refund policy
Refund made easy
At NYC Leather Jackets, we want customers to feel confident when ordering a real leather jacket online.
This policy explains how returns, exchanges, refunds, size issue support, damaged or missing product claims, wrong item cases, and approved resolutions work.
30-Day Returns/Exchange Period
Eligible return or exchange requests must be opened within 72 hours after delivery.
Once the request is approved, the leather jacket must be shipped back if required within the return deadline provided in the approval instructions and no later than 30 days after delivery.
To start a request, use the portal below and enter your order number and email address.
Please Provide
- Order number
- Email address used for the order
- Reason for the request
- Photos or video evidence where required
Return & Exchange Eligibility Requirement
Customers must start their request through the Returns Portal within 72 hours after delivery for any of the following:
- Size issue
- Exchange
- Wrong product received
- Damaged product received
- Defective product received
- Tampered parcel
- Missing item concern
Non-Eligible Return Conditions
Returns, exchanges, refunds, or store credit may not be approved if:
- The request is submitted after the 72-hour request window.
- The product has been used, worn, washed, stained, altered, damaged, or misused.
- Original tags, packaging, or accessories are missing, where applicable.
- The product is returned without prior approval.
- The product is sent to an incorrect or unapproved address.
- The product was damaged after delivery.
Size Issue Resolution
If a jacket does not fit properly, submit a request through the returns portal within 72 hours after delivery.
For approved size issue cases, customers may choose one of the following options:
Option 1: Replacement Size Jacket for $69
If the customer likes the same jacket and only needs a different size, NYC Leather Jackets may provide a replacement size jacket for a flat USD $69 processing and shipping charge.
This customer-support option allows the customer to receive the same jacket in a different size without paying the full jacket price again.
Note: Select "Size Issue" in the returns portal and follow the instructions shown. Additional information may be requested during the review.
Option 2: 110% Store Credit
If the customer is unsure about the correct size and plans to purchase another jacket later, they may choose the 110% Store Credit option. The approved store credit can be used toward a future jacket purchase.
Under this option, the customer must return the original jacket to the approved return address. The jacket must be unused, unworn, unwashed, and undamaged, with all original tags, packaging, and accessories intact.
Once the returned jacket has been received, inspected, and approved, NYC Leather Jackets will issue the approved store credit value within 24 business hours.
If the new jacket costs more than the available store credit, the customer must pay the price difference.
Note:
- Select the "Store Credit" option in the returns portal and follow the instructions shown.
- Any jacket purchased using store credit will be considered a Final Sale item and will not be eligible for any further return, refund, exchange, size replacement, or additional store credit, except where the product received is wrong, damaged, defective, missing, or tampered with.
Option 3: Exchange
If the customer would like a different style or design, they may request an exchange through the Returns Portal by paying a USD $69 Shipping & Processing fee.
Exchange requests must be started through the Returns Portal within 72 hours after delivery.
Approved exchanges are subject to a USD $69 Shipping & Processing fee, plus any price difference if the new style costs more than the current style ($69 + Price Difference). If the new style costs less, the difference will be issued as store credit. A payment link will be sent by email once the request is approved.
Option 4: Wrong, Damaged, Defective, Missing, or Tampered Product
If you receive a wrong, damaged, defective, missing, or tampered product, start the process through the returns portal within 72 hours after delivery.
Please provide:
- Order number
- Email address
- Clear photos of the outer package
- Clear photos of the jacket and all items received
- Clear photos of the issue
- A video showing the parcel and product condition
- Tracking number, if available
For damaged, opened, wet, crushed, incomplete, or tampered parcels, customers should record a clear video before opening the package.
The video should show:
- The sealed parcel
- Shipping label or tracking details
- All sides of the package
- The complete opening process
- All products and accessories received
- The issue being reported
Photos and video evidence may be required to verify wrong, damaged, defective, missing, opened, or tampered product claims. NYC Leather Jackets may also review courier tracking, packaging condition and order information while assessing the claim. Once the claim is approved, the full eligible refund will be processed to the original payment method.
Return Address
The approved return address will be provided through the returns portal or by email after the request is reviewed and approved.
Customers should not ship any product to an address found online, on old packaging, or in previous communication unless that address is specifically confirmed for the current approved return.
Custom, Altered, or Personalized Jackets
Custom, altered, personalized, made-to-measure, or specially prepared jackets may not be eligible for a normal return, exchange, or change-of-mind refund where permitted by applicable law.
NYC Leather Jackets may still review cases involving a wrong, damaged, defective, missing, or tampered product where valid evidence is submitted within 72 hours after delivery.
Approved Refund Timeline
Approved refunds are processed to the original payment method within 7 to 10 business days after the returned product has been received, inspected, and finally approved.
The time taken for the credit to appear may depend on the customer’s bank, card issuer, payment provider, or payment method.
Flash Sale Items
Items that are clearly marked as "Final Sale," including designated flash sale and clearance items, are not eligible for returns, exchanges, refunds, or store credit.
If the flash sale jacket is incorrect, damaged, defective, or tampered with, it is eligible for a refund.
Please review our Flash Sale Policy for more details.
Returns & Refunds Made Simple
Submit your request through our online returns portal and select the option that best matches your request. After submission, you will receive the next steps based on the request type and eligibility. Photos or video evidence may be required depending on the reason for the request.
If the portal is unavailable or you need assistance, email contact@nycleatherjackets.com. Our usual response time is within 24 to 48 hours.
Contact for Returns and Refunds
Email: contact@nycleatherjackets.com
Usual Response Time: Within 24 to 48 hours