Santiago Red Quilted Leather Jacket

• OUR GUARANTEE
• SHIPPING & DELIVERY
• REFUNDS & EXCHANGE

• Leather Quality

  The material used to make the jacket is a very important decisive factor of the quality of the jacket. We go by the saying “well began is half done.” We make use of the best quality leather to craft our leather jackets, this imparts them a high quality and durability. Hence they are soft to touch but still retain the toughness and are perfect to deal with all the harshness nature has to offer.

  Stitching & craftsmanship

  Our jackets are hand stitched, with utmost attention paid to every detail and our stitching speaks of the passionate craftsmanship involved.

  YKK zippers

  We make use of YKK zippers. These are resistant to corrosion, well-polished and plated for good visual appeal, highly durable and resist cyclic mechanical effects also. All these make our jackets investments for lifetime.

• We offer Free shipping worldwide. We use couriers DHL, and FEDEX for delivery. The delivery time is usually between 5 to 10 days. Tracking number is provided with each shipment so that you can easily check your shipment details.
• REFUND / RETURN
  Downright customer satisfaction is our foremost priority. Hence our return policy is set for 30 days of purchase. You can either return or exchange within 30 days of purchase for a complete Refund or Exchange.
  Once the order is placed, an email confirmation will be sent for the order, along with the sizes of the leather jacket. The size has to be confirmed within 24 hours. When the size is confirmed by the customer, the jacket is made according to the size. If we do not get any confirmation from customer, we proceed with the ordered size. Please note: We do not keep stock jackets. All the jackets, whether made to measure or default sizes, are made after the order is placed. To avoid issues in the sizing of the jacket, kindly check the size chart and the video tutorial on how to measure yourself.
  

  If you are not sure on how to measure your size click on this link for Video Guide on: How to Measure Full Body for a Leather Jacket?

  The customer is eligible for refund/return, in the events below'
  1. Incorrect product received by the customer
  2. Products were defective
  3. Product damaged while shipping
  4. Product was meddled with
  The customer not eligible for refund/return, in the events below'
  1. Size issue (Please Order "Made to measure" to avoid this)

  As soon as we receive and examine your return (generally within 72 hours of receipt), your exchange order will be processed and we will send you the item within next 15 business days. Refund will be sent out within 7 business days and you will get a confirmation email stating that your return is completed. Refunds will be made with the actual mode of payment and will require 10 to 45 days to be processed depending on the issuing bank of the credit card.
  

  Tailored or other personalized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, the shipping charges to send the item back to us will have to be paid by the customers.
  Size
  When order is placed by you, our Executive inquires for your body measurement. Please go through our sizing guide to take your measurements. If you take your measurements aptly, there are no chances of there being an error with sizing.

We assure the authenticity and quality of our products. If you (still!) find any such problem with any of our products, we promise to resolve it.

Customer Happiness Checklist