Frequently Asked Questions
Find answers to common questions about NYC Leather Jackets, shipping, delivery, tracking, customs, returns, exchanges, size issues, payments, product quality, and customer support.
General Questions
What is NYC Leather Jackets?
NYC Leather Jackets is an online leather jacket brand serving customers in the United States, Canada, and the United Kingdom.
We offer real leather jackets for men and women, including classic, modern, biker, bomber, racer, moto, suede, and fashion styles.
Where does NYC Leather Jackets ship?
NYC Leather Jackets serves customers in the United States, Canada, and the United Kingdom.
Is shipping free?
Yes. NYC Leather Jackets offers free shipping to customers in the United States, Canada, and the United Kingdom.
Shipping availability, courier service, delivery timelines, and checkout terms may vary by destination.
Orders and Processing
How long does order processing take?
Orders are usually processed and prepared within 1 to 2 business days after order confirmation.
Processing may include order review, production preparation, quality checking, packing, and shipping coordination.
Can processing take longer?
Yes. Processing may take longer during sale periods, festive load, high order volume, payment verification, address verification, product checks, or public holidays.
Can I cancel my order?
Cancellation may be possible only before the order has been confirmed for processing, production, packing, or shipping.
Once the order has moved into processing, production, packing, or dispatch, cancellation may not be possible.
Shipping and Delivery
Which courier partners do you use?
NYC Leather Jackets may use DHL, FedEx, USPS, UPS, or another suitable courier partner depending on destination country, courier availability, and serviceability.
When will tracking become active?
Tracking may take up to 48 hours after shipping to become active or show movement in the courier system.
Why is my tracking not updating?
Courier scans can sometimes take time to appear online. Tracking may be delayed due to courier scanning delays, festive load, public holidays, weather, customs clearance, or technical updates.
What if my delivery is delayed?
Delivery delays may happen due to festive load, high shipment volume, customs clearance, weather, public holidays, local restrictions, incorrect address, or courier delays.
Contact us at contact@nycleatherjackets.com with your order number and tracking number for support.
Address and Failed Delivery
Can I change my address after placing an order?
If you entered the wrong address, contact NYC Leather Jackets as soon as possible at contact@nycleatherjackets.com.
Address changes may be possible before shipping.
Can I change my address after shipping?
After shipping, an address change may still be attempted through the courier partner, but it is not guaranteed. It depends on courier policy, shipment status, destination country, and serviceability.
What happens if delivery fails?
Failed delivery is uncommon, but it may happen due to incorrect address, unavailable customer, unreachable phone number, customs delay, courier issue, or destination serviceability issue.
NYC Leather Jackets will help review and resolve the issue where possible. If the issue cannot be resolved, a replacement, store credit, or refund may be offered where applicable and approved.
Customs and Duties
Who handles customs and duties?
Customs duties, import taxes, or destination charges are handled by NYC Leather Jackets.
What if I am asked to pay customs duties?
If you are required to pay customs duties or import charges in any scenario, contact NYC Leather Jackets with valid proof.
Please share your order number, tracking number, courier invoice or payment request, and payment receipt if already paid.
After verification, eligible customs reimbursement will be processed within 5 to 10 business days.
Returns, Exchanges, and Refunds
What is the return window?
Eligible jackets may be returned or exchanged within 30 days after delivery.
However, customers must email NYC Leather Jackets within 48 hours after delivery to start the review process.
Why is there both a 30-day rule and a 48-hour rule?
The 30-day window is the eligible return or exchange period.
The 48-hour rule means the customer must contact NYC Leather Jackets within 48 hours after receiving the order to start the review process.
What email should I use for returns or exchanges?
Email contact@nycleatherjackets.com.
What should I include in a return request?
Please include your order number, product name, reason for request, photos where required, and video proof where required.
Can I return a jacket without approval?
No. Customers should not ship any product back without written approval from NYC Leather Jackets.
Size Issues
What if my jacket does not fit properly?
If a jacket does not fit properly, customers must email NYC Leather Jackets at contact@nycleatherjackets.com within 48 hours after delivery to start the review process.
What options are available for approved size issue cases?
For approved size issue cases, customers may choose one of two options.
First, if they like the same jacket and only need a new size, NYC Leather Jackets may offer a replacement jacket for USD $70 or the equivalent local amount.
Second, if they do not want a replacement jacket, NYC Leather Jackets may process the eligible refund amount and provide an additional 10% store credit toward a future purchase.
Does the original jacket need to be returned?
Yes. For the replacement size option or approved refund option, the original jacket must be returned to the address or source location shared by NYC Leather Jackets after approval.
Damaged or Wrong Product
What should I do if my parcel arrives damaged?
Record a clear video before opening the parcel. The video should show the sealed package, shipping label, all sides of the package, opening process, product received, and the issue being reported.
Then email contact@nycleatherjackets.com within 48 hours after delivery.
What if I receive the wrong product?
Email contact@nycleatherjackets.com within 48 hours after delivery with your order number, photos, and video proof where applicable.
Who pays return shipping for wrong or damaged products?
For approved wrong, damaged, defective, or tampered product cases, NYC Leather Jackets will bear the eligible return shipping cost.
Payments and Currency
Which currencies do you support?
NYC Leather Jackets supports USD for the United States, CAD for Canada, and GBP for the United Kingdom.
What if my payment fails?
If your payment fails but money was deducted, please contact your bank or payment provider first.
You may also contact NYC Leather Jackets with your payment reference, order details, and screenshot if available.
Product Quality
Are the jackets made from real leather?
NYC Leather Jackets offers real leather jackets. Product details may vary by style and design, so customers should review product descriptions before purchase.
Can real leather have natural marks?
Yes. Real leather may show natural grain, shade variation, texture differences, or small markings. These are normal characteristics of real leather.
Contact
How can I contact NYC Leather Jackets?
Email: contact@nycleatherjackets.com
Average Response Time: Within 24 to 48 business hours